After having submitting my ticket on the 10th, and receiving neither the promised emailed confirmation nor a callback w/in 48 hours: I called back to have the ticket escalated. That was done and I was again promised a callback w/in 48 hours.
On Friday, after not having received the promised callback, I called Samsung to have the ticket escalated again. They claimed they tried to call me on my home phone and, when they got no answer, closed the ticket. Thing is: I'd given them my wireless phone number and there was no message on the home line's answering machine. Nontheless, they opened a new ticket for me and immediately escalated it to a product support supervisor. I'm again supposed to receive a callback w/in 48 business hours.
Meanwhile, a developer has posted to Samsung's development forum that he's found that, not only does Samsung's broken software crash devices, but it may have introduced a security vulnerability:
... some of your developer's math isn't correct. The clipboard shows a maximum of 20 entries, but /data/clipboard often contains 22 or 23 entries! So even if I think there is nothing confidential left in my 20 clipboard entries, there might be an entry 21 or 22 on the file system, where there is confidential data, e.g. passwords, that I have copied to the clipboard and I am not aware of this. This is a security flaw!
Isn't that a comforting thought?