Originally Posted by kmurph

I had the PUK error (and a loss of service) after only 4 days of ownership. If I recycled the power, it went away but came back within a day.

I had the SIM replaced, but within 15 minutes, I had no service, and it would not sync with my car's bluetooth...this time I was receiving another error - "Unfortunately, the process.com.android.phone has stopped".

I stopped by another Verizon store, and they gave me a new DNA and put in the same SIM (my second one)...so far, so good, but it's only been a day.