So far my experience has not been good
Last Wednesday I ordered the Smartstick, later that night I received 2 confirmation emails with 2 different confirmation numbers
I replied to one of the emails (confirmation email came from the same email listed on their website for customer support) before I went to bed (around 1am Thursday morning). Friday morning I got a reply back saying I had ordered 2 of them, but they would look into it on Monday.
Monday I got an email saying they had already processed both orders and were awaiting payment from PayPal. I checked my PayPal account and nothing showed there. I was told that because the orders had already been processed they couldn't cancel the order, but about an hour later I got another email saying they canceled both orders
Nothing has ever showed up on PayPal, I haven't received any more emails or any official cancelation emails, nothing. I'm probably going to just wait a couple weeks until after the holidays and then try again.