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well i actually like the build in screen protector. And yes its barely touching the screen but thats the problem, when u touch it it moves and I hate that. ill put spigen sp on there and see if it helps since its hard plastic SP it shouldnt stick to otterbox
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My screen protector did the same, so I popped it out. I complained to Otterbox and they are sending me a replacement case. Go here to fill out a warranty claim.
OtterBox Warranty | OtterBox.com