Originally Posted by GNOTE2
what did you have to do for this? i.e. return old case? take pictures?... I am having same issues with my defender which I just got a week ago.
I had to do what chasers said: I called them and they emailed me requesting pics. So I sent those to otterbox and they are sending me a new case. I guess I have to send the old case back to them when I get the new one. I'm not sure though.