Originally Posted by sohguanh
I don't know the procedure in your country when you get a new smart-phone. Do the carriers or shops just mail to you? For me I always like to go to the carrier and shops to get it. Upon open the box in front of the sales rep I will try out camera,video,call etc. So for some obvious problem like you face, you would have spotted it upfront and ask for an exchange.
it worked fine when i got the phone. Just one day i went to open up the camcorder to create a video, and it closed on me. Im not quite sure if i did something, but i dont recall ever changing anything.