Originally Posted by mh68
I have the same thing with Verizon, BUT what I don't like is that you get a refurb and not a new one. I paid full price for my GN2 and if I have to replace, I want a new one, not a refurb.
Think about it this way: Your used phone is broken, so why should they give you a new one? If your car is wrecked, does the automobile insurance company give you a new car?
Think about it another way: If the insurance company gave you a brand new phone every time a used phone is broken, people would be breaking phones left and right on purpose just to get a brand new phone. Unfortunately, there are a lot of dishonest people out there and the honest people have to pay for them.
It sucks, I know. But it's the way the world works.
I use Asurion through Sprint. It costs more, but time is money. They are very easy to deal with, and when I've had to use them, I always got my replacement phone the very NEXT day. Easy Peasy!