Originally Posted by snapcase

I had this issue with my first droid. I took it in to the verizon store, and they came up with a mountain of excuses... Even going so far as to blame me after clearly stating that it was a problem with the phone. They did compare it to another droid... The one belonging to one of the employees that had clearly been in use for a while (it looked like hell).

Despite admitting that the phone was faulty three times (i was counting), they still wouldn't replace it. It wasn't until I finally got pissed off that they gave me a new droid. After they basically called me a liar I kinda lost it and started yelling (and eventually let slip loose a little profanity). The gave me the replacement just to get rid of me. Needless to say I'll never go to that store again.

All in all they jerked me around in that store for about three hours between having "techs"take it in back several times and sitting around waiting for them to come up with a new excuse (or a new person to deliver said excuse ). I was still in my initial 30 days when all this went down.

And by the way, the new droid has no problems with the headphone jack.

I've heard that I this much easier to return a phone with their phone support. I don't remember the number, but as I recall it's operated by a third party rather than verizon so they don't give you such a hard time.