Originally Posted by NightAngel79
Posted this on other thread about it, thought I'd copy here
Been having this problem off and on. Today it said 'puk is locked'
Called 611 (on different phone) and csr said my device Id was in system wrong. I pulled tray and tech did something on his end and all is better
Just wanted to say that since that post I quoted one had zero issues. It was the system id
So calling vzw = good