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Old January 6th, 2013, 01:58 AM   #1 (permalink)
logansmith
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Join Date: Jan 2013
Gender: Male
Posts: 5
 
Device(s): Motorola Xoom, Kindle Fire HD
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Default Problems with Netflix running on Motorola Xoom wifi.

We get the following message when trying to use this the Netflix app:
There is a problem connecting to Netflix. Please try again later (13000)

Netflix runs perfectly OK on xbox
Netflix runs perfectly OK on Nokia Lumia Phone (windows app)
Netflix runs perfectly OK on laptop

Spoken to Netflix/help, we have done the following:
Uninstalled Netflix app, re-booted and re-installed Netflix app
Cleared all cache data from both devices
Powered down and rebooted BT modem and broadband router
Re-set both devices to factory settings and re-installed Netflix
Netflix have concluded that this must be a network problem with BT and said out connection speed is not strong enough. This has been checked with BT and they have confirmed that our BT Infinity Broadband is connecting at excellent speeds.
We have also spoken to Amazon kindle support and they have run several checks and they have confirmed that it is a compatibility issue with Android app and Netflix.
We have also tried to connect using friends BT Broadband and we still get the same problem
The Netflix Android App continues to give the following message when we try and login:
There is a problem connecting to Netflix. Please try again later (13000)
Netflix Insist that this is an Android issue.
Where do I go from here?
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