Join Date: Jan 2013
Location: Fort Collins, CO
Device(s): Droid Bionic (ICS 4.0.4)
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A similar experience...
Glad you got that taken care of. I was hit with the same news this morning. A $299 charge for a damaged device. Felt like I'd been slapped in the face with a sock full of wet manure.
Let's rewind a bit, shall we. My Bionic was experiencing the exact same issue as the OP's (wouldn't turn on at all). I tried all the tricks; the safe mode, the new battery, the CPR, the rescue breaths... nothing. Brought it to the official, corporate, Verizon Wireless store in town, and after a several minute inspection, an associate informed me that replacing the phone with a certified refurbished model was the best bet. My phone was under warranty, and the replacement would be no charge, I was informed. Three weeks later, I get the same infuriating email as the OP. A $299 charge with broken links to the pictures of the damages. After calling Verizon, I was told that the charger port was corroded as a result of water damage. I've always had my phone in a case, never mistreated it, and never got it wet. I spoke with two representatives, both of which were able to view the pictures but not forward them to me. They assured me that the damage really was profound, and, if I ever got to see them, then I'd surely agree.
Naturally, I felt deceived, cheated, hornswoggled, and completely shafted. I told the second lady I talked to as much, and mentioned that I was seriously considering switching carriers. She was a Tier 1 support associate. She put off an air of "helpless concern", one might call it, or "impassioned impotence", maybe. She understood my plight, but was powerless to help. She told me to go back to the store that set up the replacement and I could view the pictures on their computers, because apparently, a multi-billion dollar tech company cannot figure out how to forward me some digital photos.
Oh, and I forgot to mention, I bought the phone about 10 months ago for $32.99. That's right. It was a $32 refurbished phone, replaced with another refurbished phone, and they want to charge me $299 for it! Unbelievable. A few hours later, just before I stormed out of the office and descended upon the local Verizon store, the lady called back. She apologized for my trouble, and said she couldn't get our conversation out of her mind. She couldn't shake the feeling that what happened was wrong, and spoke with her supervisor on my behalf. She offered to credit my account with $267, thereby dropping the charge to $32, the amount of the original refurb. I was ready to be done at that point and agreed to it. I suppose I could have argued for a $299 credit, but whatever. I am just glad that she called back. She restored my faith, not in Verizon, but in their service reps. Thanks Deborah!