Originally Posted by hilmar2k
Before sending your phone back to VZW, you can take it to a VZW store and have them inspect it. They can note in the system that the phone is free from damage, and that will prevent the damaged device charge. That also gives you the option not to have VZW replace it if the store does not agree that is is damage-free.
That should prevent this issue from happening to anyone again.
That should work, in theory, but the previous poster DID take the phone to the VZW store. After it was inspected at the store, they were still hit with the charge even after the store employee said it would be replaced free of charge.