Quote:
Originally Posted by ren857
I did a similiar thing. I ordered a replacement and they sent me the wrong color (I had the glacier case; they sent me black). I got so frustrated at their slow shipping time and the screen protector issue that I cancelled the whole thing and sent it back for a refund. As much as these cases cost (I paid $60 directly from Otterbox), you would think they could at least send the replacement first class mail. Instead they use Fedex Smartpost - one of the slowest and cheapest shipping methods.
It's funny how long it took them to release these cases. You would think the workmanship would be better.
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Thanks for the tip! I just called them up, referenced my Incident# and asked them to cancel it since it won't arrive within 10-day period I have left to return it back to Verizon store. Funny, this time a person I talked to didn't act surprised about screen protector issue. I sure hope Otterbox got plenty of feedback by now about their quality issue on N2 Defender (through warranty claims and Amazon comments - each one talking about screen protector).