Originally Posted by ren857
I did a similiar thing. I ordered a replacement and they sent me the wrong color (I had the glacier case; they sent me black). I got so frustrated at their slow shipping time and the screen protector issue that I cancelled the whole thing and sent it back for a refund. As much as these cases cost (I paid $60 directly from Otterbox), you would think they could at least send the replacement first class mail. Instead they use Fedex Smartpost - one of the slowest and cheapest shipping methods.
It's funny how long it took them to release these cases. You would think the workmanship would be better.
Thanks for the tip! I just called them up, referenced my Incident# and asked them to cancel it since it won't arrive within 10-day period I have left to return it back to Verizon store. Funny, this time a person I talked to didn't act surprised about screen protector issue. I sure hope Otterbox got plenty of feedback by now about their quality issue on N2 Defender (through warranty claims and Amazon comments - each one talking about screen protector).