I don't know what to say
My phone froze up 5 months ago during an download/update. I sent it to T-Mobile and they said since it had water damage (was moisture from shower and has nothing ((NOTHING)) to do with download/update freeze) that the phone was not covered under warranty. No one @ T-Mobile had a clue, online, support, in-store, or at the tech center.
Every few weeks I'd try in vain to do a hard reset, search the web, and just plain pray.
Finally...I stumbled upon this thread and what a miracle. Couple downloads, 5+ mins, and whamo!!! Brand new phone!!! Since I already bought a new phone this Exhibit 2 is going to my middle son and he'll be stoked.
Thanks again man, you made my day