Yes all drivers were installed.
Phone said downloading.
Ahh. It may be the USB cord.
Did not try other port.
No hub used.
I have a macbook, so I used a friend's computer. I will try all suggestions when he comes back next week. Thanks so much for assistance. Something will hopefully work.
I recall I tried to use FA19, perhaps I should have tried another, was not clear on how to pick one.