Originally Posted by rockmist
... I tried all of your ideas except changing my email addy. I've had it for as long as I've had email and don't want to loose it. If I try to close it and reopen under the same one I'm told it's in use ...
I'd meant deleting the account on the email app on your phone, not that with the email provider
And if you haven't deleted the email on your provider's the emails would been downloaded again on your phone after you have re-set up the account on the email app on the phone.
Occurred to me yet ...
You should go your email account on PC and delete that email which has that docx attachment ... before you'll act on your phone.