Well, I got a replacement used phone in the mail- it took less than 24 hours to get here- that's the good news.
The bad news- that piece of crap battery & charger I got off Amazon didn't work- and I think it ruined my original Motorola battery too -yes, I'm sure I shouldn't have put THAT one in the charger, but when the replacement one didn't work, I figured I had nothing to lose at that point.
So now the new phone can't charge any of the batteries- well, as of 12 hours charging, nothing yet- so I'm going to send both phones back to VM, and just ask for something else. I love the Triumph- but it's just not worth the trouble anymore... and the worst part? Until I get the situation fixed, I'm going to have to use my ex's old phone- an HTC Wildfire S- what a piece of crap that thing is!
Well, off to the Wildfire root page.....
Thanks to everyone that gave me advice and input, I'll let y'all know how everything works out.