I have a value pack with Rogers that includes: evening starting at 6pm, caller ID, Voice mail (VM) and 2300 text. I got this value pack when I renewed my contract with Rogers, and I was able to pick and choose what I wanted for a very cheap price. Some of the other options I could have was Instant Messaging (IM), long distance minutes (don't remember how many minutes) or My5.
I don't really use VM, and I thought I'd switch that option to IM. When I called Rogers Customer Service (RCS)and asked to make the change, I was refused. The guy on the other line said that the value pack is static and you cannot make any changes/adjustment to it. You buy the pack as it IS. And told me that if I want IM, I'd need to pay the $5/month for it.
I tried to argue with him that I did NOT buy the value pack as IS (stated on the website) and was able to pick what I wanted. So now I don't want VM, I want to change it to the IM option and I couldn't see why he can't change it. The value of each is the same, so it made sense to me that they can make the change for me. I even told him that the rep that gave me the plan TOLD me that I could switch what I include in the value plan when she gave it to me.
My question is, is this really true (can't change the contents of a value pack)? Has anyone been able to successfully change the options in their value plan?
Thanks for your help