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Old April 13th, 2010, 11:50 PM   #34335 (permalink)
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Join Date: Nov 2009
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Device(s): Samsung Galaxy Nexus, Motorola XOOM, HTC Incredible (All VZW)
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Originally Posted by JMKosmo View Post
Gosh. I just wanted to upgrade my wife's phone. She is only eligible in December and only wants a dumb phone, but this guy was brutal. I want to have our upgrade dates to be the same so in the future, we could use a BOGO offer. This guy said we would have to hold off BOTH our upgrades until our contract expired (4/2011)! I don't think that's right.....and then I asked if the second phone on a line was eligible for upgrade prices after a year and he told me no, I would have to pay the full price. Then I asked about the incredible and he told me any information I have heard about THAT phone was a lie and that no such phone exists. He told me if was for a different carrier.
I see that guy has a long career in customer service ahead of him... what a jerk!
Galaxy Nexus - Bugless Beast 4.1.1 Jelly Bean

Moto XOOM 4G LTE - Stock 4.0.4

HTC Incredible (AMOLED) - CyanogenMod 7
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