Everyone realizes that the number of times you hear a ring in your earpiece when calling another phone has NOTHING to do with how many times the phone is ringing on the other end, right?
Ever called someone and had them answer before you even heard a ring or after 1/2 ring or so? Their phone may have rang 4 times. It's the same thing, but in reverse.
Again, this is not to say there isn't a problem with the Hero. There may very well be. But you cannot measure this problem by listening to how many rings you hear before your phone starts to ring.
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