After days of heartache and frustration, I walked out of Best Buy with my phone!! I had to cancel my pre-order and just start over as a walk in customer. Now I'm a little overwhelmed with "newness" after over two years on the OG Evo. I am a creature of habit and I'm trying to give the launcher and keyboard a go before I switch back to Go and Swiftkey.
Btw: I somehow talked to the same customer service rep twice during my many calls and he is sending me a $45 gift card for all the shit and aggrevation I went through!!