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Old April 29th, 2013, 05:03 PM   #3 (permalink)
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Thread Author (OP)
Join Date: Jun 2011
Posts: 27
Device(s): HTC ONE
Carrier: Sprint

Thanks: 2
Thanked 9 Times in 6 Posts

Actually, a quick restart before checking responses corrected the problem. It was the first time restarting the phone since I got it. Sorry I started a thread before performing the #1 troubleshooting method. Still don't know WHY it was doing it, but I'll answer your questions below in red and maybe somebody else will be having the problem when they first get the phone will be able to self correct:

Originally Posted by marctronixx View Post
just to get a dialog started,

are you ABLE to AT LEAST get on crackbook and youtube? Can you at least access the sites? YES

and if you can, no matter what video you choose, you get this error but only on the cellular network? YES, ONLY ON 3G/4G WITH EMBEDDED VIDEOS AND YOUTUBE. WORKED FINE ON WI-FI

are you sure you are no roaming on verizon when this occurs? what is your signal strength when on the sprint network when this error occurs? NO ROAMING, USUALLY FULL BAR LTE IN MY AREA

have you done a profile and PRL update? YES

soft reset the device? BINGO!

you are not rooted are you? NO
Thanks for the help!
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