i can see why verizon may be slow to change their sales pitch regarding internal storage and sd card usage. if the customer has to ask then they probably don't know the difference and would never need to know the difference.
customers who care about internal vs sd card usage for apps most likely have their answer before they even walk into the store. for that reason alone verizon may never change their pitch. ...and because they want to sell phones right now, not some point in the future. especially since there's no release time frame for the 32gb and if it's close to the iphone 5s then it will face a lot of competition.