Thread: Support Call quality concerns
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Old May 7th, 2013, 10:37 PM   #26 (permalink)
KOLIO
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Originally Posted by toolwarrior View Post
Hey, thats great, Kolio. I hope that gets fixed for ya. See if you can get the gal to confirm that HTC is aware of the call quality issue and has a fix ready to release soon. Wishful thinking.....
I'll give an update tomorrow evening @ the latest,as the CSR is returning my call tomorrow afternoon.

Just some FYI for everyone here:

I originally called the toll-free number given on the HTC website.After speaking w/them,they directed me to call the HTC VIP SERVICE,a number that was on a sticker in the box that the phone came in.Admittedly.I vaguely remembered the sticker & didn't give it much thought until directed by the 1st CSR to call that number for a higher level of assistance.Sure enough,I was talking to a CSR within seconds of dialing & had the ticket submitted within minutes.

After speaking w/ the HTC VIP SERVICE team again tonight,my ticket has been elevated to a TIER 2 level of care & to expect a reply within 7-10 days,however,should get a response within a couple days,per the CSR.

Be back in this thread as soon as I hear something.
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Last edited by marctronixx; June 6th, 2013 at 12:28 AM.
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