Quote:
Originally Posted by carthesis
I've just spoken to a very nice, and very helpful, girl at the Samsung UK tech support desk, who tells me that apparently you shouldn't be able to update the phone through NPS, as NPS shouldn't have been shipped with the phone in the first place.
I've tried any number of times to get NPS to either recognise or update my Galaxy, to no avail, hence i'm stuck with the H7 firmware it came with.
Apparently the only 'official' way to get it updated is to go to a repair centre. I'm going to try this at lunch as theres one over the road from my office.
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odd that, as other countries are updating via nps fine from software samsung have uploaded and encrypted for use by nps.
while she maybe very nice, shes wrong
samsung have no uk firmware past g8 available to nps, not alot of us have access to a repair centre. if this is what they are claiming then maybe we should go to watchdog about it and force o2uk to communicate with samsung to get the same treatment as o2germany as they seem to be getting things regularly