O2UK - it's outside the 28-day cooling off period, so they'll only repair it under warranty, despite it being not fit for purpose, and despite the fact I'm not trying to wriggle out of the contract, only get it fixed in something approaching a timely manner!
Called Samsung. Finally got a customer reference number. Told bloke on the phone in quite terse tones what I'd been through. He's given me an RMI number and an address to send the phone to a 'regional repair centre' where they'll do whatever I tell them to in an inclosed note and send it back in sub-10 days.
Not an ideal solution, but the best so far.
I'd much prefer if Samsung either:
a) made bloody NPS work with this phone
or
b) made the bloody update available through NPS in the UK like they appear to have everywhere else.
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