Originally Posted by Atma
Reboot your phone and computer and try again. Also check developer options and see that USB debugging is checked. Make sure your using a good USB cable.
I initially had usb debugging on, but I don't think I can go back and put it on now because I can't get to my setting or access my phone. The only page that comes up when I turn it on is the one that says " there was an error while updating your firmware, please connect to kies" (or something to that extent). I am leaving work now, but I will try rebooting my computer and using a different cable when I get home. Thanks for your help.