Thread: Support Call quality concerns
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Old June 5th, 2013, 11:24 PM   #33 (permalink)
KOLIO
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Device(s): HTC ONE M8 | LG G-FLEX/G-PAD 8.3 | LG GOOGLE TV G3 | SAMSUNG GEAR FIT | QUALCOMM TOQ | CHROMECAST
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Default HTC ONE BLUETOOTH Issues

It's a work in progress.

I was finally able to find someone who has the ONE on T-MOBILE to troubleshoot/duplicate the issues.

Same results,over-amplified/distorted sound quality w/BLUETOOTH on phone calls (BOTH ENDS,w/& w/o BEATS on),audio via streaming/music player is fine.

Also duplicated w/another B/T on my phone.
My B/T works fine on other non-HTC ONE phones.

I've been in touch w/HTC through the entire troubleshooting process,communicating w/the same team members each time,at the entry-level & TIER 2.The engineers are actually troubleshooting as we speak.

Just a guess here,but,perhaps the problem may be a result of a conflict w/T-MOBILE's HD VOICE & HTC's SENSE VOICE.I realize both ends of the phone conversation have to have HD VOICE for it to work,but,all calls are affected.
Anyway,even if this isn't the cause,I thought it was worth mentioning to the HTC VIP SERVICE/TIER 2,etc....

They've been keeping me posted w/o prompting,so,I'm confident they're working on it & I'll post here on a weekly basis or thereabouts w/updates.
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Last edited by KOLIO; June 5th, 2013 at 11:27 PM.
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