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Old July 24th, 2013, 11:52 AM   #2 (permalink)
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Originally Posted by swrl View Post
I've had my phone for about 3 months and it has always worked fine. Since Saturday, the lights for the home and back button have remained lit up even when the phone is locked. They aren't full brightness but just dimly lit but it has never done this before. I've tried to do a factory reset as I'm sure they are not meant to remain on but it hasn't done anything

Has anyone else experienced this or know how i can stop them being on when locked?
Welcome aboard, swrl.

Depending on your carrier, there have been some OTA updates recently. See this thread:

and if you are international,

Do you recall receiving that OTA?

If you did a hard reset, you may have to go into the "about phone" area and check for updates.. I'm hoping the system will detect the need for that OTA.

Let us know, please.

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Last edited by marctronixx; July 24th, 2013 at 06:35 PM. Reason: edited for content. HTC One does not have removable battery or SD card
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