Originally Posted by Reddog80p
All the web support is going to do is walk you through online ordering. If your wifes NE2 is grandfathered in $100 every two years I would not mess with or it will change to the new $30-50 next time you upgrade depending on your plan price. The reason they don't take phone orders is becuase they were not supposed to in the first place. I think somehow some ppl were able to slip through as things must have not been properly blocked.
I placed a phone order on Monday. The rep took my credit card info and said the device would be shipped the 29th, and would arrive on the 30th.
As I was backing out my driveway this morning the Fedex truck was approaching my house. My heart skipped a beat