You need to "check" the "USB de-bugging" setting in the phone;
HOME > MENU > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync.
try that
OR
Open HTCSync on PC
Connect handset to USB cable
When "HTCSync" notification appears in the top bar, pull it down and select it
(DO NOT select "USB Connected" - this will mount your SD card on the PC)
After a short time HTCSync and handset connect and sync options are available.
OR
remove-and-replace-the-battery .. restart phone lol
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