Thread: Support Call quality concerns
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Old August 6th, 2013, 08:46 PM   #55 (permalink)
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Originally Posted by KOLIO View Post
I'd suggest the following:

1) Perform a factory reset (back-up data as desired,this erases EVERYTHING).

2) Contact SPRINT.They may be experiencing network issues in your area.They'll probably suggest #1,as this is a normal step in the smartphone troubleshooting process.

Please keep us posted on your results as they develop.
Thanks for the response Kolio. I've been trying to avoid a reset as it's a PITA. Plus, I've been looking for someone to post that a reset actually made a difference, and noone has.

I contacted both Sprint and HTC. HTC recommended I ask Sprint to reprovision my phone, which they did and it made no difference. Sprint also confirmed that there are no network issues in my area.

I would love to keep the HTC one. The software just seems a bit more adult to me. Less smiley faces (S4). But ultimately, I need it to be a phone and in my experience, the S4 wins that battle hands down.
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Last edited by 26kick; August 6th, 2013 at 08:56 PM.
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