This is truly unfortunate. This kind of shenanigans is what will put a dark cloud over this phone launch and the "new" Motorola. If they can't deliver on highly promoted features like the engraving what else do we have to look forward to? They promised out of the box customizations unlike the industry has seen before. And we get this 5 days before launch? Sad.
I will be interested to hear the initial reports from the first wave of Motomaker buyers to see how the phones turn out and function. Kinda glad now I am waiting till the full roll out to all carriers of Motomaker. Let them get ALL
the bugs worked out.