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Old August 25th, 2013, 11:55 PM   #1 (permalink)
OstrichSaK
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Join Date: Nov 2009
Location: Colorado, USA
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Device(s): SGS4 stock
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Default Anyone Have Luck Getting VZW to Give You Wirless Network Extender for Free?

We just got three lines of service with VZW and three SGS4's. Upon getting home we quickly realized that VZW has squat for coverage at our house and get about 1 bar on the ground level. I'm sure that drops to 0 in the basement which is where I'll be spending a lot of time this winter watching football in the theater. When we had Sprint we had sketchy coverage at our service address until they sent an Airave for free. I contacted the sales rep that we got our phones from and his email response said that those devices are $250 and they're on backorder. Not really what I expected in the way of customer service. I told him that if we had to pay ANOTHER $250 over what we already paid we would likely be returning all of our phones and canceling service within our 14 day trial period. I hope that either they or someone at the 800 # realizes that since we're not yet under contract we have zero reason to stay and they should probably send us one for free if they want $200+ from us every month for at least the next two years.

Does anyone have any tips or advice for getting one of these w/o having to shell out $250 or wait forever? I want to install this and test it out quickly before our 14 trial period ends. I'd hate to have to roll everything back over such a small issue but am not afraid to leave a company that doesn't value us as customers before we're even in contract because things won't get much better once we are.

Thanks for the help.
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