View Single Post
Old August 26th, 2013, 09:53 AM   #4 (permalink)
Canesfan's Avatar
Join Date: Jun 2011
Location: the Desert
Posts: 211
Device(s): Samsung Galaxy S4
Carrier: AT&T

Thanks: 15
Thanked 23 Times in 19 Posts

Originally Posted by Crashumbc View Post
I know of folks that have gotten free extenders from VZW.

You need to beat on them though and like anything else part of it is luck and your powers of persuasion.

If your still in the "14 day" window that gives you some bargaining leverage.

Call their national number and tell the customer rep. that answers that you want to talk to the "customer retention department"

Explain to them that you love the phones but you'll have to return them if you can't get service in your house.

Good luck.
I totally agree. With three lines of service, and especially while in your return period, I'd keep calling till you get someone in the retention or cancellation dept. who will agree to it. To make your point, if you have to, get the instructions for sending back the phones and canceling your service,
Canesfan is offline  
Reply With Quote