Originally Posted by Crashumbc
I know of folks that have gotten free extenders from VZW.
You need to beat on them though and like anything else part of it is luck and your powers of persuasion.
If your still in the "14 day" window that gives you some bargaining leverage.
Call their national number and tell the customer rep. that answers that you want to talk to the "customer retention department"
Explain to them that you love the phones but you'll have to return them if you can't get service in your house.
I totally agree. With three lines of service, and especially while in your return period, I'd keep calling till you get someone in the retention or cancellation dept. who will agree to it. To make your point, if you have to, get the instructions for sending back the phones and canceling your service,