Thread: Support Phone in reboot loop
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Old September 6th, 2013, 06:00 PM   #12 (permalink)
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Default [Resolved]Rebooting & losing settings/data

Hey everyone,

I have had my HTC One less than 24 hours and am already having a pretty frustrating problem. My phone is randomly restarting itself and when it cuts back on I have lost all the following:

- setting / preference changes (most of them)
- pictures / videos (all)
- text message / call history (back to a certain point)
- downloaded apps / updates (some of them)

I love the phone and want to get this sorted out but it has been very aggravating already. Any ideas what may be causing this, or how to fix it?

I have tried doing the factory reset, but it does not clear everything like I have read it should. It leaves all my downloaded apps, settings, etc... It does clear some recent items, but not back to factory.

I am on Verizon if that matters.

Thanks everyone.
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