Thread: Accessory Galaxy S4 Cases and covers!
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Old September 7th, 2013, 04:47 PM   #466 (permalink)
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An FYI regarding warranty service from Otterbox....

My Defender case inner shell was starting to 'squeak' in the lower left hand corner when held because a small gap developed between the two halves of the inner shell. I filled out the warranty claim this morning (this is at about 8AM PST Saturday morning), uploaded a couple of photos of the case and got a reply that I will hear back in 48 hours (business days). Then, 15 minutes later I get another e-mail saying they are FedEx-ing me a new case.

That's what I call service. Kudos to Otterbox.
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