AT&T Software Update not responsive
I have an HTC One with AT&T and I am trying to upgrade to Andriod 4.3 which came out yesterday. When I go into settings and select AT&T software update and tell it to "Check for updates" it says it is checking then the message goes away like nothing has happened. My coworker was able to update her HTC One via this process and prior to the update would get a message that she cannot check for another 24 hours if there was no update. I thought maybe my AVG Antivirus software was getting in the way so I uninstalled that and tried again but still checks and says nothing. I have read another post of a user that had this issue and the reply said to clear data from the Google Services Framework but reading other posts users have said that is a very bad idea. I had the phone factory reset (after busting my screen) about a month ago and I have tried shutting down and a full restart but no change. Still checks then stops with no message.