I really do appreciate all your comments/suggestions but I think the long and short of it is that it needs to go back to HTC. It's getting collected today, so I'm hopeful of getting it back sometime before 2014..........
I don't trust the helpdesk at HTC (through prior experience) soo i have writen them a detailed report on what it is that's wrong and told them in no uncertain terms what I'm looking for.
I fear this process may go on for some time!!
Once agfain thanks for your help.