Poor Customer Service: Spigen
I am posting this up to alert anyone looking to purchase a Spigen case that their warranty department is lacking in customer service. I purchased an S4 and then began the search for the right case for me. After reading all the reviews on here in the case thread I decided on the Spigen Neo Case. I purchased a case through an eBay reseller. I paid the same price I would have on their website. It came in the original packaging, sealed and with the authentication paper to register the product. I registered it and went on my way using the case. After about a month and a half the case broke at the bottom around the charging port. The plastic is quite thin there. I contacted Spigen. It took them weeks to get back to me. They requested my order number. I responded with all my info and the fact that I registered the product. I still have not heard anything. It's been almost a month since I started this process, all while my phone is naked.
I'm sorry but I ordered one of the most expensive cases on the market and did not buy a knock off. So, I'm here sharing my experiences with Spigen. I doubt I ever do business with them again. Their customer service is horrible. Last time I spend that kind of money on this company.
If you're on the fence between two cases and one of them is a Spigen product I suggest taking my experience into account before shelling out that kind of dough for their product. Again, just my experience....