[Sprint version] International roaming missing
Okay so this is weird and I REALLY hope someone can help. My husband and I both have the HTC ONE from Sprint. Both running the same software version and everything is the same. However I have the option to select/deselect the option for international roaming voice/data, his phone does not. Problem is is he is a truck driver who goes into Canada and he NEEDS that option. We went into Sprint yesterday and they tried to get it back and couldn't do it. They said to try a hard reset after we backed up the phone. Did that today and still NO option for his phone to use international voice/data. I saw someone else on another page had the same problem but obviously no answer or solution to fix it. Anyone have any ideas or dealt with this?
Thanks in advance