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Old October 28th, 2013, 07:41 AM   #3 (permalink)
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As far as we know the phone never had the option. We really have no clue cause we've never tried to turn it on before. He never had a need to use to before and now it's a necessity. He used it with his old EVO but never this phone. Neither of our phones have ever been rooted (I'm too much of a chicken to attempt it lol). I was thinking it was probably a defective phone but wanted to see if it was something stupid we were all missing as it normally is. Guess we have to take it into Sprint and hopefully they will give him a brand new one and not a refurbished since it is a manufacturer problem and not a user problem.
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marctronixx (October 28th, 2013)