Thread: Accessory Spigen Neo Hybrid.
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Old November 4th, 2013, 09:30 PM   #17 (permalink)
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I posted up a thread recently here about my experience with the Neo Hybrid case and the company behind it, Spigen. I purchased a knock off from ebay thinking it was an original. It wasn't so I then ordered an original. I loved the case when I received it. It's a great design. However, that's where the 'loving' part ends. Not long after having it the color, yellow in my case, started to wear off on the corners. Then, as others have experienced, the case broke at the charging port. I contacted Spigen. They responded asking for my order number even though I registered the product with them. I responded and I am yet to get a response from them. I believe that was about a month and a half ago now. Done. I will never purchase another Spigen product nor will anyone around me.

My issues: -Case color wore off
-Case broke at charging port
-Company does not stand behind their product and warranty it. Ignorance
of your customers is NOT a good customer service policy.

On another note, I am back using the knock off case and it has been much much more durable. I will stick to the knock off. Gotta support those who can actually perfect a product or design.

I got roasted on here by someone who defended Spigen. Great, glad someone had a positive experience. I voiced my experience and it was NOT a good one. The more I read about Spigen the more I am reading about people who are having the exact same experience as me. My suggestion? Skip Spigen and go with another company.
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