Originally Posted by Eric618
My Spigen Neo-Hybrid case broke a few days ago. The hard plastic frame just snapped in half at the thin sections where the USB plug goes. The phone was never dropped, and the case was in perfect shape, other than the break, of course.
I emailed Spigen, and sent them pictures of the broken case. I never even heard back! The case was originally bought directly from them (was def. not a knockoff), and they can't even write me back!!
I ended up replacing the case with an Incipio DualPro. I always used Incipio cases with past phones, and clearly shouldn't have switched to Spigen, with their Fragile materials and nonexistent customer support. Never again will I buy their overpriced garbage!!!
Exactly the same thing happened to me too with the Spigen Neo Hybrid, and reading reviews of the product the same breakage happens to a lot more people.
It's a lovely looking case but it's fragile and liable to snap, especially if you regularly take the phone in and out of the case.