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Old January 15th, 2014, 01:03 PM   #4 (permalink)
Kyle5000
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Default Restoring with Dropbox

Hi,

First post here so hopefully I get this right. I have a HTC one which I have owned for about 10 months now, best phone I have ever had bar a couple of problems. In particular a microphone malfunction which was repaired FoC by HTC last week, nice!

Now I am setting the phone back up, I am trying to restore the settings from the htc account using Dropbox. I know I backed it up right, I checked before I did the factory reset when it was sent away, and the backup files definitely exist as when I log on to Dropbox it has a file named HTC Backup with files in it all dated over the last few weeks.

When I do the initial switch on after the phone was returned, I put all my details in and the searched HTC restore but didn't find a backup file. I can't work out why this is? After some research most places say after you put your HTC account details in it will ask for your Dropbox login, but for some reason it isn't doing this.

I have tried coming out of this setup screen, and doing it manually by putting in login details to Dropbox first and then doing the HTC login and making sure it uses the correct storage space, but it still not showing it up. It's like they aren't talking to each other properly.

I am a bit concerned I am going to lose all my settings. This backup file hasn't been touched so I know its not that. Is there a certain place the file should be in Dropbox, currently it is under "apps" and then a folder called "HTC backup"?

Any help would be great as this is getting a bit stressful

Thanks
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