Thread: Support Freezing/lock up Issues
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Old January 20th, 2014, 11:02 PM   #11 (permalink)
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is this phone new? as in did you purchase brand new from a corporate store? or was it through 3rd party channels?

how long have you had the phone prior to this happening? did you install any OTA updates (4.3?)?

what were you doing prior to this happening? did you install or uninstall any apps prior?

did the phones battery die completely prior to this?

what was the last thing you did to the phone when it was working properly??

attempt a hard reset:

With the phone off, press and hold the Volume Down" button & switch on.

is there a sim card in the phone? remove it and reinsert.
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Last edited by marctronixx; January 20th, 2014 at 11:11 PM.
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