Thread: Support Phone unresponsive
View Single Post
Old March 13th, 2014, 03:55 PM   #2 (permalink)
marctronixx
HTC User
 
Join Date: Oct 2009
Posts: 5,210
 
Device(s):
Carrier: Not Provided

Thanks: 21,157
Thanked 3,068 Times in 1,798 Posts
Default

press and hold the power button PLUS the up volume button until the phone shuts off and then turns on. this should boot the phone back up.

if it doesn't, what were you doing prior to this issue happening?

I see, you got the phone back to boot up.

make sure you have fastboot turned off.

could be a rogue app causing your issue. could be low memory. could be any number of things. its hard to diagnose over the internet so all one can do is offer suggestion on things to try. these may or may not help.

if you are using htc sync to back up data, dont. use the standard google backup.

are you new to android? what was your last device?

do my procedure above--press and hold the power and volume UP button until phone reboots.
if the phone is under a grace period, take it back.

the htc one is a solid phone so don't worry about the build quality. even iphones have issues out of the box.

if you are up for it, do a factory reset.
marctronixx is offline  
Last edited by marctronixx; March 13th, 2014 at 04:03 PM.
Reply With Quote