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Old June 25th, 2014, 10:02 AM   #29 (permalink)
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looks as if your issues started after you updated your device. this thread is the discussion for such issues.

so we are all on the same page:

what is your carrier?
are you rooted?
is the phone refurbished?
are you the only owner of this device?
i ASSume the device was working properly prior?

in many of these cases , a factory reset solves nearly all of your software issues. this update is a huge update, and it changed a lot of things (like removing the ability for apps to access other folders in your device--security reasons google calls it).

if you have a case on or a screen protector, remove them whilst your are troubleshooting. if you have the option "FASTBOOT" ticked, untick it.
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