looks as if your issues started after you updated your device. this thread is the discussion for such issues.
so we are all on the same page:
what is your carrier?
are you rooted?
is the phone refurbished?
are you the only owner of this device?
i ASSume the device was working properly prior?
in many of these cases , a factory reset solves nearly all of your software issues. this update is a huge update, and it changed a lot of things (like removing the ability for apps to access other folders in your device--security reasons google calls it).
if you have a case on or a screen protector, remove them whilst your are troubleshooting. if you have the option "FASTBOOT" ticked, untick it.