sounds like it is time to contact htc customer support. i havent had a reply from them in a while, but hopefully you will get a good person dealing with your problem
googling turned up this, but i doubt it is your solution as it sounds like you have google contacts set to view as you can see contacts you have added online....
Quote:
go to contacts
push menu
click view and you can see both google and phone contacts
or you can syc exchange contacts the same way
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ooh one final thing you could try is seeing if it is a 3rd party app causing the problem (unlikely).... turn the phone off and then turn it on again while holding menu... safe mode should appear in the bottom left corner of the screen..