Originally Posted by bl4ck0ps

So you don't think this was part of a multi-billion dollar company's plan from the beginning...hmmm...it must be because we "tweeted" to them.

No offense here, but it seems to me this whole thing is poor form. I'm not advocating a person does nothing, but flooding Sprint with escalated calls into care in an effort to force an already pending update or get money, hardly seems an efficient solution. If you simply would have waited a few weeks you'd know of the issues involved with the Hero and not have lost so much of your time, or a SERO plan in an effort to force them to fix, what are at the moment, un-fixable issues? Seems a bit backwards to me, but hey, just my opinion.